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About Us

Fire Equipment Associates Inc. is a rapidly growing fire and safety equipment supplier.
 
The owners have over 25 years of firefighting experience on career and on-call fire departments, along with 25 years of selling fire, police and industrial safety equipment. This has given us the time to develop the right contacts with manufacturers to allow us to offer you high quality, innovative, fire and safety equipment at value prices. This has also let us generate good working relationships with other dealers across the country to offer you a wide selection of fire and safety equipment.
 
Our sales force consists of currently employed and retired, trained professionals that include experience on both career and on-call fire departments, many of whom are either current or former fire service instructors. This gives us opportunity to try out the equipment before we decide to put it in our product line, and not just take it on to sell. This also gives us an insight into the budget constraints of the customers that we serve and in these tough times every dollar counts.
 
Please browse our website and keep coming back as we will always be adding on new and improved products. Feel free to e-mail or call us at any time.
 
If you do not find what you are looking for, please contact us so that we may be able to find it for you.

Once again “THANK YOU” for visiting us.

SHIPPING:

We have a convenient shipping calculator to utilize before you place your order

RETURNS:

All returns/exchanges must be made within 45 days of receiving your original purchase.
*After your merchandise is returned and it meets our return criteria listed below you will receive a full refund for the product. Shipping costs will not be refunded unless problem was caused by Fire Equipment Associates Inc. or one of its suppliers.
*If you made your purchase with a credit card, PayPal etc., credit will be applied to that account. *Damaged shipments received in a damaged condition must be reported to us immediately upon receipt. *If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise. *If your product is NOT returned in its original condition, the item will be shipped back to you at your cost. *You must include a copy of the original packing slip, and invoice number if available. *Non-Returnable Products: Closeout, Sale Items, and Custom Products (including leather shields, gold leaf shields and items made to your specifications) are not returnable. Only product defects or customization mistakes are returnable. *If you return a product for a size or style exchange, you are responsible for the return and exchange shipping fees. We recommend that you use a traceable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment. *ALL RETURNS MUST BE MADE WITHIN 45 DAYS OF RECEIVING YOUR PURCHASE.

Important Note on Dated items: We cannot be responsible to replace/refund the product once the shelf life, expected use life or warranty has expired.

Important Note on Helmet, Boot, Glove, Hood and Equipment Returns: Equipment may be returned, if upon receipt of your order, the equipment is not what you expected or does not fit or work properly. You must make this decision before you put your equipment into service, install decals, mark your name on the equipment, or make any other alterations to the equipment. Do not remove any protective coverings from the faceshield, goggles or Bourke flip eye-shields of the helmets or any other equipment until you decide to keep it. Equipment returned with any indication of use, including perspiration marks on the helmet liner will be sent back to you and credit denied. Boots and gloves may be returned, if upon receipt of your order, you determine the sizing is incorrect. Your sizing decision of and the acceptance of your boots, gloves, helmet or any other equipment must occur before you put them in service and within 45 days of purchase. Equipment returned with any evidence of use will be sent back to you at your cost and credit denied. If you return boots, helmets, gloves, hoods or any other equipment for a size and/or style exchange, you are responsible to pay the shipping fee to return the product to Fire Equipment Associates Inc. You will then be charged to re-ship the new product. Acceptance of your boots, helmet, gloves and hoods and any other equipment must occur before you put them in service and within 45 days of purchase. Equipment returned with any evidence of use will be sent back to you at your cost and credit denied.

Warranty Issues: Items that have been put into service and are thought to be defective fall under the manufacturer%u2019s warranty, if there is one available. The item will need to be returned to Fire Equipment Associates Inc. We will send it to the manufacturer for evaluation. Repair, a replacement, or a refund will be at the discretion of the manufacturer based on the results of their evaluation.

PRICING:

We are not responsible for misprinted product costs.